Payment for your Matis subscription is made by SEPA direct debit.
Registering your payment method
Before subscribing, you must enter the bank account to be debited in the “Payment method” section of your personal account.
This account must have “Validated” status before you can sign up for your subscription.
Signing the documents
When you subscribe, you will be presented with two documents to sign electronically:
• your subscription form, including its appendices,
• your SEPA direct debit mandate.
Good to know: each SEPA mandate is unique and will only be used once, for the payment of a given subscription.
Confirmation and direct debit
Once your subscription has been signed, you will receive a confirmation email indicating that it has been accepted.
The direct debit is usually made within two business days after signing.
We invite you to check your bank account balance to avoid any rejection fees.
After payment
As soon as your subscription has been successfully debited, you will receive a payment confirmation email from Matis.
If the direct debit fails
If the SEPA direct debit fails, our team will contact you directly to identify the cause of the problem and offer you a solution.